Metro Ports

Cruise Operations

Metro Cruise Services and Metro Shore Services are solutions-based companies that strive to set the bar for service to the cruise industry. Metro offers our customers a “Total Package of Services” which include terminal management, stevedoring, agency, ground services and shore excursions.

Providing cruise services in U.S. Ports on the East, West, and Gulf Coasts, we welcome cruise guests from all over the world and accommodate the needs of hundreds of cruise ships. We are committed to the delivery of memorable cruise experiences, starting and ending in our terminals.

CRUISE TERMINAL MANAGEMENT

Metro Cruise Services is a cruise terminal operator. Our clean and efficient terminals are guarded by highly-trained, uniformed security personnel who understand customer service can be offered while rules are enforced. We are accustomed to welcoming thousands of cruise guests and managing their arrival, check-in and departure through our terminals effectively and safely. Metro Cruise Services has the resources to offer an immediate response to service requests from the cruise ships docked at our terminals.

STEVEDORE SERVICES

Stevedoring is one of our core strengths. We have state-of-the-art equipment and the refined planning matrices to manage each aspect of passenger flow, stores handling and technical support required by modern cruise ships. Our dedication, experience and efficiency have resulted in consistent, on-time departures.

SHIP'S AGENCY

Metro Shore Services offers vessel agency services designed to promote a partnership with our customers. We are committed to offering services that support the needs of each vessel while in port, in accordance with the best maritime practices and current port regulations. We meticulously oversee every aspect of a ship’s call and ensure no detail is overlooked.

Our agency services include:

  • Arranging ship’s clearance
  • Ordering of pilots, tugs, line handlers and stevedores
  • Arranging supplies of fresh water and bunkers
  • Arranging removal of garbage, hazardous waste and grey/black waters
  • Arranging medical services for guests and crew as necessary
  • Arranging transportation for guests and crew as required by clients
  • Arranging for customs processing of bonded material and freight forwarding
  • Coordinate all required dry-docking related services 
 

GROUND GUEST SERVICES

Metro Shore Services offers the highest standard of ground guest services from the moment we welcome cruise guests at the airport, transport them to the cruise terminal and check them in to their favorite cruise ship. We offer a concierge service to cruise guests and work with each vessel to accommodate the most challenging requests. Most importantly, we work in complete harmony with terminal management, stevedoring and ship’s agency to provide a seamless, perfectly organized guest service that delivers the most memorable experiences.

SHORE EXCURSIONS

As a natural expansion of our ground guest services, Metro Shore Services offers shore excursions. Using our local knowledge, we are able to coordinate one-of-a-kind vacation experiences for the cruise guests while alleviating the hassle for the cruise line.  Providing shore excursions is just one more reason Metro is a total solutions provider.

Click the logo to be directed to our Metro Cruise Services website

 

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Testimonials

  • Great People - Excellent Service - Strong Integrity; I've now been a satisfied customer for 20 years

    - Bob Bestian, Mitsui USA

  • Staff great to work with. Very accomodating to our needs. Kept us updated on inventory. I would recommend this terminal.

    - Crop Production Services

  • Metro Ports has proven to be a real business partner. I consider Metro Ports my number one contractor.

    - Eagle Rock Aggregates, Inc.

  • Thanks to the efforts of you all and the collective efforts of all your respective crews. I am proud to be part of such a great team and you should all be very proud of the contribution that you have made to what we've been able to accomplish over the course of the last year.

    - Vern

Additional Resources
Contact Information

Corporate Address:                          
720 East E Street                                
Wilmington, California 90744-6014      
Driving Directions                                   

E: info@metroports.com                          
T: (310) 816-6500                                
F: (310) 816-6519